Hi @BobbieJo, Sorry to hear about that. Please keep in mind that we kindly suggest reaching out to the casino directly for further guidance on this matter.Do not hesitate to contact us if you need further clarifications. All the best!
B BobbieJo
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BeGambleAware is an independent charity empowering gambling prevention and treatment services across the UK.
The charity provides help to gamblers and affected families in a non-judgemental environment. BeGambleAware Official Website
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